Orders usually ship within 24 to 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. Shipping times vary depending on location. Standard shipping times are 2-8 business days and express shipping times are 1-3 business days.

Unfortunately, we only ship to Australia and New Zealand at this time but will be expanding to other countries very shortly.

We have multiple shipping options. Standard Shipping is $9.99 (but FREE on orders over $60) and Express Shipping is $14.99.

Although Australia Post quote us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us at hello@barkandslurp.com and we can launch an investigation with Australia Post. 

We’ll do our best to help with a timely resolution should the unlikely occurrence of a shipping delay occurs.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

If your order was placed less than 90 minutes ago, you can cancel and refund your order in full.

If it's been more than 90 minutes since you placed your order,  we may not be able to cancel or amend your order.

Please email us at hello@barkandslurp.com for any order cancellation requests.

In the unlikely event you are unsatisfied with your order, we offer a 30 day money back guarantee for all orders (excluding shipping costs).